Customer-driven intake

Start with the equipment.

Use the Exgo QR code if the machine is already known. Otherwise, give us the nameplate and context evidence needed to identify it.

Non-file field entries are saved in this browser tab during the test. Camera/photo selections must be added again after a reload.

01 Identify the machineExgo QR or equipment code

or enroll equipment from photos

◎Photograph the equipmentOpen the rear camera or choose a photo.▣Photograph the nameplateKeep the model and serial number readable.▶Record a short videoShow the machine, controls, display, sound, or fault.

Photos and video upload privately to this Exgo request. Maximum six files and 100 MB per file. Do not remove panels or record near live electrical, moving, or hot components.

02 Service conditions

Equipment category *Service window *

What is happening? *

03 Contact and exact site position

Business name *Primary contact *Email *Phone *

Service address *Bill-to address *

Choose a Google suggestion when available. Stripe will independently collect and retain the cardholder billing address as the payment source of truth.

Verify this facility

We collect one location fix for this request—not continuous tracking.

Indoor waypoint

GPS verifies the facility. These fields identify the equipment inside it.

Building/floorRoom or zone *Equipment position *

Site access notes

04 Approval and payment

✓

Deposit and card entry happen on Stripe

Stripe collects the diagnostic deposit now and saves the payment method for later approved work. Exgo and FieldPulse never receive PAN or CVV.

Submitting does not promise a technician or appointment. Dispatch becomes available only after equipment identity, pricing, and payment gates pass.